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                "mimeType": "text/markdown",
                "text": "# Knowledge Base Tool Usage Guide\n\n## Overview\nThe knowledge base system allows you to search company-specific documentation, policies, procedures, and information. This guide helps you use the KB tools effectively in natural conversation.\n\n## Tool Workflow & Sequence\n\n### Standard Flow:\n1. **lookup_company** \u2192 Find the company and get their tenant_id\n2. **search_knowledge_base** \u2192 Query their knowledge base with the tenant_id\n3. **rate_knowledge_base_answer** \u2192 Collect feedback to improve answer quality\n\n## Tool Descriptions\n\n### 1. lookup_company\n**Purpose:** Find a company by name to access their knowledge base.\n\n**When to Use:**\n- Always use this FIRST before any knowledge base search\n- When the user mentions a company name\n- When switching between different companies\n\n**Parameters:**\n- `company_name` (required): The company name to look up\n\n**Example Flow:**\n```\nUser: \"What's ABC Plumbing's warranty policy?\"\nAssistant: *Calls lookup_company(\"ABC Plumbing\")*\n```\n\n**What You Get Back:**\n- Company name\n- Tenant ID (needed for searches)\n- Number of documents in their KB\n- KB status (enabled/disabled)\n\n**Important Notes:**\n- Multiple companies may match - present options to user\n- If KB is disabled or empty, inform user politely\n- Store the tenant_id for subsequent searches\n\n---\n\n### 2. search_knowledge_base\n**Purpose:** Search a company's knowledge base for specific information.\n\n**When to Use:**\n- After successfully getting a tenant_id from lookup_company\n- When user asks questions about company policies, procedures, services, etc.\n- For any information that would be in company documentation\n\n**Parameters:**\n- `tenant_id` (required): From lookup_company result\n- `query` (required): The user's question in natural language\n\n**Query Best Practices:**\n- **ALWAYS pass the user's exact question verbatim** - do not extract keywords or rephrase\n- The query parameter should be the user's original question word-for-word\n- Do NOT convert questions into keyword lists or topic phrases\n- The system handles natural language queries better than keyword extraction\n\n**Good Examples:**\n- \"How do I create an invite link so other managers can join my fantasy football league?\"\n- \"What is the warranty policy for plumbing work?\"\n- \"What are the hotel's check-in and check-out times?\"\n\n**Bad Examples (DO NOT DO THIS):**\n- \"fantasy football league commissioner invite link add teams managers join league\"\n- \"warranty policy plumbing\"\n- \"check-in check-out times hotel\"\n\n**What You Get Back:**\n- Synthesized answer (RAG-powered, from multiple sources)\n- Top 3 source documents with relevance scores\n- Query ID (for rating feedback)\n\n**Important Notes:**\n- Answers are synthesized from multiple document chunks\n- Always cite that information comes from company's knowledge base\n- If no information found, acknowledge and offer to help differently\n\n---\n\n### 3. rate_knowledge_base_answer\n**Purpose:** Collect user feedback on answer quality to improve the system.\n\n**Proactively Ask for Feedback - This helps improve the knowledge base!**\n\n**When to Use:**\n- After providing any knowledge base answer\n- When user acknowledges or responds to your answer\n- If user shows any reaction (positive or negative) to information\n- Even if user just says \"thanks\" or \"okay\"\n\n**Parameters:**\n- `query_id` (required): From search_knowledge_base response\n- `rating` (required): 1-5 integer (1=poor, 5=excellent)\n- `helpful` (required): Boolean (was the answer helpful?)\n- `comment` (optional): Additional feedback text\n\n**How to Collect Feedback:**\n\n**Active Approach - Ask Directly:**\nAfter providing an answer, prompt for feedback:\n- \"Was this information helpful for you?\"\n- \"Did that answer your question about [topic]?\"\n- \"Let me know if that information was useful!\"\n\n**Map User Responses to Ratings:**\n- User: \"Yes, that helps!\" \u2192 helpful=true, rating=4-5\n- User: \"Perfect, thanks!\" \u2192 helpful=true, rating=5\n- User: \"Not really what I was looking for\" \u2192 helpful=false, rating=2-3\n- User: \"That doesn't help\" \u2192 helpful=false, rating=1-2\n- User: \"Sort of\" or \"I guess\" \u2192 helpful=true, rating=3\n\n**Don't Wait for Explicit Feedback:**\n- If user asks a follow-up question \u2192 rate previous answer as helpful=true, rating=3-4\n- If user changes topic after answer \u2192 rate as helpful=true, rating=3\n- If user seems satisfied \u2192 collect positive rating\n- If user seems confused \u2192 collect lower rating and help further\n\n**Best Practice:** Aim to collect feedback on most answers, but keep it conversational and non-intrusive.\n\n---\n\n## Conversation Patterns\n\n### Pattern 1: Direct Company Question\n```\nUser: \"What's ProTech HVAC's service area?\"\n\nAssistant Flow:\n1. Call lookup_company(\"ProTech HVAC\")\n2. If found, call search_knowledge_base(tenant_id, \"What is the service area coverage?\")\n3. Present answer naturally: \"According to ProTech HVAC's documentation, they serve...\"\n4. Ask for feedback: \"Was this information helpful?\"\n5. Based on response, call rate_knowledge_base_answer with appropriate rating\n```\n\n### Pattern 2: Multiple Questions Same Company\n```\nUser: \"Tell me about ABC Plumbing's warranty\"\nAssistant: *lookup + search, provide answer*\n\nUser: \"What about their emergency services?\"\nAssistant: *search only (already have tenant_id), provide answer*\n```\n\n**Key:** Remember tenant_id from lookup_company for the entire conversation session about that company.\n\n### Pattern 3: Unknown Company\n```\nUser: \"What's XYZ Services' policy on refunds?\"\n\nAssistant Flow:\n1. Call lookup_company(\"XYZ Services\")\n2. If not found: \"I don't have access to XYZ Services' knowledge base. I can help you with companies that have provided their documentation. Would you like me to help with something else?\"\n```\n\n### Pattern 4: Multiple Companies Match\n```\nUser: \"What does ABC offer?\"\n\nAssistant Flow:\n1. Call lookup_company(\"ABC\")\n2. Multiple matches returned\n3. Present options: \"I found multiple companies matching 'ABC':\n   - ABC Plumbing (Tenant ID: xxx)\n   - ABC HVAC Services (Tenant ID: yyy)\n   \n   Which company would you like to know about?\"\n```\n\n---\n\n## Best Practices\n\n### DO:\n- \u2705 Always call lookup_company first (every time for a new company)\n- \u2705 Use natural language queries in search_knowledge_base\n- \u2705 Cite that information comes from company's knowledge base\n- \u2705 Present information conversationally, not robotically\n- \u2705 Acknowledge when information isn't found\n- \u2705 Store tenant_id for multiple questions about same company\n- \u2705 Include relevant context in queries for better results\n- \u2705 **Proactively ask for feedback** after providing answers\n- \u2705 Collect ratings on most knowledge base responses\n- \u2705 Use conversational prompts like \"Was this helpful?\" or \"Did that answer your question?\"\n\n### DON'T:\n- \u274c Skip lookup_company and guess tenant_id\n- \u274c Search without a valid tenant_id\n- \u274c Make up information if KB search returns nothing\n- \u274c Skip collecting feedback without a good reason\n- \u274c Say \"according to the vector search\" or technical jargon\n- \u274c Expose internal implementation details (RAG, embeddings, etc.)\n- \u274c Mention query_id explicitly (collect feedback naturally)\n\n---\n\n## Handling Edge Cases\n\n### Case: No KB Documents\n```\nResponse: \"This company hasn't set up their knowledge base yet, so I don't have access to their documentation. You may want to contact them directly for this information.\"\n```\n\n### Case: Search Returns No Results\n```\nResponse: \"I couldn't find information about [topic] in [Company]'s knowledge base. This might not be documented, or it might be phrased differently. Would you like me to search for something related?\"\n```\n\n### Case: Partial/Incomplete Answer\n```\nResponse: \"Based on [Company]'s documentation, [provide what was found]. However, I don't see complete details about [missing part]. You may want to contact them directly for more specific information.\"\n```\n\n### Case: User Asks About Multiple Companies\n```\nHandle them sequentially:\n1. Complete the query for Company A\n2. Then move to Company B (new lookup_company call)\n3. Don't try to compare across companies unless explicitly asked\n```\n\n---\n\n## Response Quality Guidelines\n\n### Good Response Example:\n```\nUser: \"What's ABC Plumbing's service area?\"\nAssistant: \"According to ABC Plumbing's documentation, they provide services throughout the greater Seattle area, including King, Pierce, and Snohomish counties. They offer both residential and commercial plumbing services in these regions.\"\n```\n\n### Bad Response Example:\n```\n\u274c \"The RAG system returned chunk relevance scores of 0.89 from document ID abc123...\"\n\u274c \"Query ID xyz789 indicates that based on vector similarity...\"\n\u274c \"I found information with the following embeddings...\"\n```\n\n**Always sound natural and hide technical implementation details.**\n\n---\n\n## Rating Collection - Proactive Approach\n\n**Default Behavior:** Actively seek feedback on answers to improve the knowledge base.\n\n### Example 1 - Positive Feedback:\n```\nUser: \"What's their refund policy?\"\nAssistant: [Provides answer] \"Did that answer your question about the refund policy?\"\n\nUser: \"Yes, perfect!\"\nAssistant: *Call rate_knowledge_base_answer(query_id, rating=5, helpful=true)*\n\"Great! Let me know if you need anything else.\"\n```\n\n### Example 2 - Negative Feedback:\n```\nUser: \"What are their hours?\"\nAssistant: [Provides answer] \"Was that the information you were looking for?\"\n\nUser: \"Not really, I wanted to know about weekend hours specifically.\"\nAssistant: *Call rate_knowledge_base_answer(query_id, rating=2, helpful=false, comment=\"User needed weekend hours specifically\")*\n\"Let me search more specifically for weekend hours...\"\n```\n\n### Example 3 - Implied Feedback:\n```\nUser: \"Tell me about their services\"\nAssistant: [Provides answer]\n\nUser: \"Thanks!\" [then asks next question]\nAssistant: *Call rate_knowledge_base_answer(query_id, rating=4, helpful=true)*\n[Proceed with next question]\n```\n\n**Goal:** Collect feedback on most answers. This data is valuable for improving the knowledge base quality. Be conversational but persistent in gathering feedback.\n\n---\n\n## Multi-Turn Conversation Memory\n\n### Remember Within Session:\n- Current company tenant_id (avoid redundant lookup_company calls)\n- Previous queries about same company\n- Context from earlier in conversation\n\n### Example:\n```\nUser: \"What's ProTech's warranty policy?\"\nAssistant: *lookup + search* [provides answer, stores tenant_id]\n\nUser: \"And what about emergency services?\"\nAssistant: *search only with stored tenant_id* [provides answer]\n\nUser: \"Do they service my area?\"\nAssistant: *search only with stored tenant_id* [provides answer]\n```\n\n**Efficiency:** One lookup_company call, multiple search_knowledge_base calls.\n\n---\n\n## Summary - Quick Reference\n\n| Step | Tool | Required For | Notes |\n|------|------|-------------|-------|\n| 1 | `lookup_company` | Every new company | Store tenant_id |\n| 2 | `search_knowledge_base` | Every query | Use stored tenant_id |\n| 3 | `rate_knowledge_base_answer` | Most answers | Ask for feedback proactively |\n\n**Golden Rule:** lookup_company \u2192 search_knowledge_base \u2192 rate_knowledge_base_answer (with feedback prompt)\n\nKeep conversations natural, cite sources appropriately, proactively collect feedback to improve the system, and focus on being helpful rather than technically impressive.\n",
                "uri": "kb://usage-guide"
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              {
                "description": "Find a company by name to access their knowledge base. Use this first before searching a company's knowledge base to get the tenant_id.",
                "inputSchema": {
                  "properties": {
                    "company_name": {
                      "description": "The name of the company to look up (e.g., 'ABC Plumbing', 'ProTech HVAC')",
                      "type": "string"
                    }
                  },
                  "required": [
                    "company_name"
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                  "type": "object"
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                "name": "lookup_company"
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              {
                "description": "Search a company's knowledge base for policies, procedures, and documentation. First use lookup_company to get the tenant_id, then use this tool to search their knowledge base.",
                "inputSchema": {
                  "properties": {
                    "original_question": {
                      "description": "The user's original question, verbatim. Always pass this for logging purposes. Do NOT extract keywords - pass the complete question as the user asked it. Example: 'How do I create an invite link for my fantasy football league?'",
                      "type": "string"
                    },
                    "query": {
                      "description": "The search query for embedding matching. Can be keywords extracted from the user's question if you believe it improves search results.",
                      "type": "string"
                    },
                    "tenant_id": {
                      "description": "Company tenant ID from lookup_company",
                      "type": "string"
                    }
                  },
                  "required": [
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                    "query"
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                "name": "search_knowledge_base"
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              {
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                "inputSchema": {
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                    "comment": {
                      "description": "Optional feedback comment to provide context",
                      "type": "string"
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                    "helpful": {
                      "description": "Whether the answer was helpful (true or false)",
                      "type": "boolean"
                    },
                    "query_id": {
                      "description": "Query ID from the search_knowledge_base response",
                      "type": "string"
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                    "rating": {
                      "description": "Rating from 1 (poor) to 5 (excellent)",
                      "maximum": 5,
                      "minimum": 1,
                      "type": "integer"
                    }
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                  "required": [
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                    "rating",
                    "helpful"
                  ],
                  "type": "object"
                },
                "name": "rate_knowledge_base_answer"
              },
              {
                "description": "Submit a support ticket request (e.g., address change, service cancellation). Use lookup_company first to get the tenant_id and see available ticket types with their required fields.",
                "inputSchema": {
                  "properties": {
                    "conversation": {
                      "description": "Conversation history leading to this ticket. Only include messages that occured after the ticket request was initiated, until the ticket was created.",
                      "items": {
                        "properties": {
                          "message": {
                            "description": "The message content",
                            "type": "string"
                          },
                          "source": {
                            "description": "The source of the message, either 'user' or 'agent'",
                            "enum": [
                              "user",
                              "agent"
                            ],
                            "type": "string"
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                          "timestamp": {
                            "description": "ISO 8601 timestamp of the message",
                            "type": "string"
                          }
                        },
                        "required": [
                          "timestamp",
                          "source",
                          "message"
                        ],
                        "type": "object"
                      },
                      "type": "array"
                    },
                    "fields": {
                      "description": "Key-value map of field IDs to their values based on the ticket type's form fields",
                      "type": "object"
                    },
                    "tenant_id": {
                      "description": "Company tenant ID from lookup_company",
                      "type": "string"
                    },
                    "ticket_type_id": {
                      "description": "The ticket type ID (e.g., 'change-address', 'cancel-service')",
                      "type": "string"
                    },
                    "ticket_type_name": {
                      "description": "The ticket type display name (e.g., 'Change Address', 'Cancel Service')",
                      "type": "string"
                    }
                  },
                  "required": [
                    "tenant_id",
                    "ticket_type_id",
                    "ticket_type_name",
                    "fields",
                    "conversation"
                  ],
                  "type": "object"
                },
                "name": "create_support_ticket"
              }
            ]
          }
        },
        "url": "https://proxylink-mcp.com"
      },
      "latency_ms": 52.03,
      "status": "ok"
    },
    "transport_compliance_probe": {
      "details": {
        "bad_protocol_error": null,
        "bad_protocol_headers": {
          "content-type": "text/plain; charset=utf-8",
          "strict-transport-security": "max-age=63072000"
        },
        "bad_protocol_payload": {},
        "bad_protocol_status_code": 400,
        "delete_error": null,
        "delete_status_code": null,
        "expired_session_error": null,
        "expired_session_status_code": null,
        "issues": [
          "missing_session_id",
          "missing_protocol_header"
        ],
        "last_event_id_visible": false,
        "protocol_header_present": false,
        "requested_protocol_version": "2025-03-26",
        "session_id_present": false,
        "transport": "streamable-http"
      },
      "latency_ms": 26.44,
      "status": "warning"
    },
    "utility_coverage_probe": {
      "details": {
        "completions": {
          "advertised": false,
          "live_probe": "not_executed",
          "sample_target": {
            "type": "resource",
            "uri": "kb://usage-guide"
          }
        },
        "initialize_capability_keys": [
          "resources",
          "tools"
        ],
        "pagination": {
          "metadata_signal": false,
          "next_cursor_methods": [],
          "supported": false
        },
        "tasks": {
          "advertised": false,
          "http_status": 200,
          "probe_status": "missing"
        }
      },
      "latency_ms": 30.56,
      "status": "missing"
    }
  },
  "failures": {
    "openid_configuration": {
      "error": "Client error '404 Not Found' for url 'https://proxylink-mcp.com/.well-known/openid-configuration'\nFor more information check: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/404",
      "url": "https://proxylink-mcp.com/.well-known/openid-configuration"
    },
    "server_card": {
      "error": "Client error '404 Not Found' for url 'https://proxylink-mcp.com/.well-known/mcp/server-card.json'\nFor more information check: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/404",
      "url": "https://proxylink-mcp.com/.well-known/mcp/server-card.json"
    }
  },
  "remote_url": "https://proxylink-mcp.com",
  "server_card_payload": null,
  "server_identifier": "com.proxylink-mcp/mcp-server"
}